Good to know
FAQ
How specials work, from ordering to collection.
What's a special?
A limited run of boxes Jay puts together, usually for a weekend or an occasion. Each one has a fixed number of boxes, and the page shows how many are left in real time. When they're gone, they're gone.
How do I order?
Add items from the range to your basket, or open a special, then choose collection or delivery and pay by card on Stripe's secure checkout. You'll get a confirmation email straight away.
Is my box held while I pay?
Yes. As soon as you tap Order now, your box is held for you while you check out. If you don't finish paying within about half an hour, it goes back on sale for someone else.
Where do I collect from?
Collection is from Jay's premises. The address and collection times are shown on each special, and they're in your confirmation email too.
Do you deliver?
Some specials offer local delivery. There's one delivery charge per order, however many boxes, and it's shown before you pay. Enter your postcode on the special and it will tell you straight away whether we deliver to you.
Can I order more than one box?
Yes, up to the limit shown on the special. Limits keep things fair so more people get a box.
How do I hear about the next special?
Sign up with your email or WhatsApp number on our Get alerts page. We'll message you when the next one goes live. You can unsubscribe at any time, or reply STOP on WhatsApp.
What payment methods do you accept?
Payments are taken securely by Stripe. Major debit and credit cards are accepted. We never see or store your card details.
I have an allergy. Can I order?
Every box is different, and some products may contain allergens, for example sulphites in cured meats or gluten in some sausages. Please message Jay on WhatsApp or email before ordering, and he'll tell you exactly what's in it.
How should I store my box?
Get it into the fridge as soon as you're home, and follow the dates on the labels. If you're not cooking it in the next few days, ask Jay which items freeze well.
Something's wrong with my order. What do I do?
Message Jay on WhatsApp or email jay@meatatjays.co.uk with your name and what you ordered, and he'll sort it out.